Return & Exchange Policy
This Return & Exchange Policy applies to all products purchased from this website. By placing an order on our site, you fully agree to the return, exchange, and after-sales warranty terms listed below. We reserve the right to update this policy without prior notice, and the latest version will take effect immediately once published online.
1. 30-Day No Reason Return Policy
We offer a 30-day no reason return & refund service. Customers can apply for a return request within 30 calendar days from the date you receive your package, with no explanation required.
To be eligible for no-reason return, the item must be unused, unwashed, undamaged, and returned with original packaging, tags, and complete accessories in resalable condition. Customized products, personalized goods, clearance items, and digital products are non-returnable.
2. Return Shipping Cost
For all 30-day no reason returns, the return shipping fee is borne by the customer.
We only cover return shipping fees for returns caused by our side, including product quality issues, wrong item shipment, missing parts, or factory defects. We are not responsible for any freight fees for voluntary customer returns.
3. Official Warranty Coverage
We provide professional after-sales warranty service for all our physical products. The warranty period is classified as follows:
- Main Unit: 1-Year Full Warranty
The main body of the product enjoys a 12-month official warranty starting from the delivery date. Within the warranty period, we provide free repair or replacement for any functional failure or quality problem caused by non-human factors. - Accessories: 6-Month Warranty
All original accessories (such as charging cables, adapters, brackets, and spare parts) are covered under a 6-month warranty. Free after-sales service is available for non-human damage or functional faults within the valid period.
4. Paid Maintenance Service (Out of Warranty)
Once the product or accessories exceed the valid warranty period, we still support paid repair services.
Customers can contact our support team to apply for maintenance. We will check the product failure, confirm the repair cost and shipping fee in advance. All maintenance fees and logistics fees for out-of-warranty products are paid by the customer.
5. Warranty Exclusions
The free warranty will become invalid under the following conditions:
- Product or accessories have exceeded the official warranty period;
- Damage caused by human factors, including dropping, squeezing, water ingress, collision, or improper use;
- Unauthorized disassembly, modification, or private repair;
- Damage caused by abnormal power supply or non-compliant operation;
- Damaged or removed serial numbers, labels, or anti-counterfeiting marks.
6. Exchange Rules
Free exchange is only available for quality defects, wrong shipments, or missing parts within the warranty period. For 30-day no reason returns, we only support refunds instead of exchanges. If you need a different item, please place a new order after your refund is processed.
7. Contact Us
If you have any questions regarding returns, refunds, exchanges, warranty, or paid repairs, please contact our customer service team. We will reply and resolve your issue within 24 business hours.